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User management

Single Sign-On

Single Sign-on (SSO) is a feature of Cloudron where users can use the same credentials (username & password) for logging in to apps.

SSO integration is optional and can be selected at the time of app installation. Turning off SSO can be beneficial when the app is meant to be used primarily by external users (for example, a community chat or a public forum).

Note that some apps do not support Cloudron SSO. Such apps manage their user credentials on their own and users have to be managed inside the app itself.

When SSO is available for an app, the user management options will look like below:

When Leave user management to the app is selected, the app's Cloudron SSO integration will be disabled and all user management has to be carried from within the app. This is useful when the app primarily caters to external users (like say a community chat).

When SSO integration is unavailable for an app, the user management options look like below:


New users can be added to the Cloudron with their email address from the Users menu.

Click on New User to add a new user:

They will receive an invite to sign up. Once signed up, they can access the apps they have been given access to.

To remove a user, simply remove them from the list. Note that the removed user cannot access any app anymore.


Groups provide a convenient way to group users. You can assign one or more groups to apps to restrict who can access for an app.

You can create a group by using the Groups menu item.

Click on New Group to add a new group:

To set the access restriction use the app's configure dialog.


A Cloudron administrator is a special right given to an existing Cloudron user allowing them to manage apps and users. To make another existing user an administator, click the edit (pencil) button corresponding to the user and check the Make this user a Cloudron admin checkbox.

Password reset


The password reset mechanism relies on email delivery working reliably. Users can reset their own passwords.

In the event that email delivery is not working, an administrator can generate a new password reset link for another user by clicking on the 'Send invitation email' button.

This will open up a dialog showing the password reset link. If email delivery is not working for some reason, the link can be sent to the user by some other means.


The password reset mechanism relies on email delivery working reliably. Admins can reset their own passwords by navigating to

In the event that email delivery is not working, the reset token can be determined by SSHing into the server:

mysql -uroot -ppassword -e "select username, email, resetToken from box.users";

Use the reset token displayed above to navigate to<token>&email=<email>

Disabling 2FA

If a user loses their 2FA device, the Cloudron administrator can disable the user's 2FA setup by SSHing into the server and running the following command:

# replace fred below with the actual username
root@my:~# mysql -uroot -ppassword -e "UPDATE box.users SET twoFactorAuthenticationEnabled=false WHERE username='fred'"
mysql: [Warning] Using a password on the command line interface can be insecure.

Once disabled, user can login with just their password. After login, they can re-setup 2FA.

Disabling a user

To disable a user, uncheck the User is active option. Doing so, will invalidate all existing Cloudron dashboard session of the user and will log them out. The user may still be able to use any apps that they were logged into prior to the de-activation. To log them out from the apps, you can check if the app provides a way to log them out (support for this depends on the app).

Disabling does not delete user data

Disable a user only blocks the login access for the user. Any data generated by the user inside apps is not deleted.

Impersonate a user

One can create a file named /tmp/cloudron_ghost.json which contains an username and a fake password like:


With such a file in place, you can login to the Webadmin UI using the above credentials (the user has to already exist). This helps you debug and also look into how the UI might look from that user's point of view.

This file is intentionally located in /tmp for the off chance that the system admin forgets about it (so it will get cleaned up on next reboot atleast).

Valid usernames

The following characters are allowed in usernames:

  • Alphanumeric characters
  • '.' (dot)
  • '-' (hyphen)

Usernames must be chosen with care to accomodate the wide variety of apps that run on Cloudron. For example, very generic words like error, pull, 404 might be reserved by apps.