The Forum is the best place to ask support questions. The Forum makes reported issues SEO friendly and helps others (and you) find resolutions to existing problems.
For support related enquiries, please write to firstname.lastname@example.org.
For sales related enquiries, please write to email@example.com.
To enable SSH access to your server for the Cloudron support team, use the
Enable SSH support access
button in the
You can also add the following SSH keys manually. Depending on your setup, the keys below can be added
to one of the following files:
ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQDQVilclYAIu+ioDp/sgzzFz6YU0hPcRYY7ze/LiF/lC7uQqK062O54BFXTvQ3ehtFZCx3bNckjlT2e6gB8Qq07OM66De4/S/g+HJW4TReY2ppSPMVNag0TNGxDzVH8pPHOysAm33LqT2b6L/wEXwC6zWFXhOhHjcMqXvi8Ejaj20H1HVVcf/j8qs5Thkp9nAaFTgQTPu8pgwD8wDeYX1hc9d0PYGesTADvo6HF4hLEoEnefLw7PaStEbzk2fD3j7/g5r5HcgQQXBe74xYZ/1gWOX2pFNuRYOBSEIrNfJEjFJsqk3NR1+ZoMGK7j+AZBR4k0xbrmncQLcQzl6MMDzkp firstname.lastname@example.org
Keep the key to a single line
SSH key must be added as a single line. Make sure it doesn't break across multiple lines.
If the Cloudron dashboard is unreachable, it can be difficult to diagnose what is wrong. You can SSH into your server and run the following script when contacting the Cloudron team.
This script collects some diagnostic information on the server and enables SSH support when given
sudo cloudron-support [--enable-ssh]
Older versions of Cloudron may not have this script yet. In such a situation it can be run as follows:
wget https://git.cloudron.io/cloudron/box/raw/master/scripts/cloudron-support chmod +x cloudron-support sudo ./cloudron-support