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We only offer support for Cloudrons with a valid subscription. See our pricing if you haven't signed up for one yet.

If you have issues with any app, please check the corresponding app section on this page, for platform issues look into the knowledge base here and use the search field on the top right.

There is also have an issue tracker for platform related problems and feature requests here. Use the search to find existing issues and possible solutions.


If you haven't found any solution to your problem, head over to our chat or use the live-chat box on the bottom right at

You may also send us an email with as much information as possible to

SSH Support

For Cloudrons on a Startup or Enterprise subscription (see pricing), we offer to fix issues directly on your instance.

Head to your Cloudron's webinterface and go to the Support view. At the bottom of the page you can give us temporary SSH access.

Before doing so, contact us first via email or chat

Changing Account email

The email of the account cannot be changed. We recommend creating another account with the desired email id instead.

First unlink the account. To do so, run the following command on the Cloudron:

    mysql -uroot -ppassword -e "DELETE FROM box.settings WHERE name='appstore_config';"

Next, navigate to the App store view on the Cloudron and register a new account or login with another existing account.