Pricing FAQ

What is Self Support?

For the Pro plan, we provide our software with no restrictions and limits. You can use our forum for help. Along with our active community, the Cloudron Team will assist you with any questions and issues as soon as possible.

For Service Providers, an additional support agreement can be purchased.

What is Business Support?

For the Business plan, we will respond to your support queries within the next business day. If required, we can SSH into your server to fix any issues. Remote access has to be explicitly enabled on your server for us to get access.

What is Business Email?

Business Email includes additional features such as Shared Mailboxes and Custom Signatures.

Does support cover app related issues?

Our support for apps is limited to app packaging (deployment) issues. For app-specific issues, we recommend getting support from the app developers themselves. Each app has a separate section in our forum. When in doubt, feel free to ask us there.

Do you have a per-app pricing model?

We are not in the business of reselling apps. We make it simpler to manage self-hosted apps and as such our pricing model is to charge for that solution.

Do you have access to my server?

Cloudron is entirely self-hosted and we do not have access to your server. Just like smartphones, app and platform updates are pulled, not pushed.