FreeScout

Version: 1.8.174
Required minimum memory: 256MB
Last updated 4 Apr 2025
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Recent Changes

  • Update freescout to 1.8.174

  • Full Changelog

  • Added Hungarian language.

  • Fixed "Call to a member function query() on null" when testing fetching (#​4614)

  • Trigger thread.before_save_from_request hook for each thread when sending to multiple recipients.

  • Show empty link URL field when inserting a link (#​4622)

  • Change Helper::IN_LIMIT to 999 to avoid issues on MariaDB (#​4623)

  • Fixed "Asia/Kolkata" timezone name (#​4676)

  • Take into account user timezone and time format in "Customer viewed at…" text (#​4674)

  • Fixed error when job's payload is empty on Status page (#​4673)

  • Do not hide attachments after editing notes or messages (#​4678)

  • Remove unprintable characters and invalid unicode characters from uploaded file names (#​4681)

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Cloudron user-management is supported through the paid LDAP module.

Features

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

  • No limitations on the number of users, tickets, etc.
  • 100% Mobile-friendly.
  • Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
  • Seamless email integration.
  • Starred conversations.
  • Push notifications.
  • Following a conversation.
  • Auto reply.
  • Saved replies.
  • Notes.
  • Email commands.
  • Forwarding conversations.
  • Moving conversations between mailboxes.
  • Sending new conversations to multiple recipients at once.
  • Pasting screenshots from the clipboard into the reply area.
  • Satisfaction Ratings.
  • Configuring notifications on a per user basis.
  • Open tracking.
  • Tags.
  • Editing / hiding threads.
  • Search.
  • Spam filter.
  • Slack integration.
  • Translating tickets.
  • Time tracking.
  • Custom fields.
  • White-labeling.
  • Custom folders.
  • Workflows & SLA.
  • Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.
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