FreeScout

FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.

Cloudron user-management is supported through the paid LDAP module.

Features

FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

• No limitations on the number of users, tickets, etc.
• 100% Mobile-friendly.
• Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
• Seamless email integration.
• Starred conversations.
• Push notifications.
• Following a conversation.
• Auto reply.
• Saved replies.
• Notes.
• Email commands.
• Forwarding conversations.
• Moving conversations between mailboxes.
• Sending new conversations to multiple recipients at once.
• Pasting screenshots from the clipboard into the reply area.
• Satisfaction Ratings.
• Configuring notifications on a per user basis.
• Open tracking.
• Tags.
• Editing / hiding threads.
• Search.
• Spam filter.
• Slack integration.
• Translating tickets.
• Time tracking.
• Custom fields.
• White-labeling.
• Custom folders.
• Workflows & SLA.
• Telegram Notifications.