FreeScout
Recent Changes
Update freescout to 1.8.185
Allow to prefill multiple emails via GET parameter (#4896)
Added "start new chat" option to mailbox (#4902)
Added Arabic language.
Show error on POP3 failed authentication in mailbox Fetching settings.
Fixed group keys error in Translation manager.
In the Chat Mode automatically expand "Show Details" block if it contains invalid fields on pressing "Enter".
FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
Cloudron user-management is supported through the paid LDAP module.
Features
FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.
- No limitations on the number of users, tickets, etc.
- 100% Mobile-friendly.
- Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
- Seamless email integration.
- Starred conversations.
- Push notifications.
- Following a conversation.
- Auto reply.
- Saved replies.
- Notes.
- Email commands.
- Forwarding conversations.
- Moving conversations between mailboxes.
- Sending new conversations to multiple recipients at once.
- Pasting screenshots from the clipboard into the reply area.
- Satisfaction Ratings.
- Configuring notifications on a per user basis.
- Open tracking.
- Tags.
- Editing / hiding threads.
- Search.
- Spam filter.
- Slack integration.
- Translating tickets.
- Time tracking.
- Custom fields.
- White-labeling.
- Custom folders.
- Workflows & SLA.
- Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.