FreeScout
Recent Changes
Update freescout to 1.8.219
Added Catalan tranlation (#5376)
Show warning message in the interface when browser does not support Content Security Policy (CSP).
Fixed an error on PHP 7.1 (#5377)
Added table prefix to raw DB queries (#5385)
Added hash to open tracking URL (Security: GHSA-qjr9-6v9q-3r72)
Added throttle to the Forgot Password form and return identical response regardless of whether the email exists (Security: GHSA-jvmv-2qcp-7855)
Fixed error tracking on creating user profile from invite link (#5390)
FreeScout is the super lightweight free open source help desk and shared inbox written in PHP7. It is a self hosted clone of HelpScout. Now you can enjoy free Zendesk & Help Scout without giving up privacy or locking you into a service you don't control.
Cloudron user-management is supported through the paid LDAP module.
Features
FreeScout is the perfect helpdesk solution for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.
- No limitations on the number of users, tickets, etc.
- 100% Mobile-friendly.
- Multilingual (English, French, Italian, Portuguese, Russian, Dutch, German, Spanish, Swedish).
- Seamless email integration.
- Starred conversations.
- Push notifications.
- Following a conversation.
- Auto reply.
- Saved replies.
- Notes.
- Email commands.
- Forwarding conversations.
- Moving conversations between mailboxes.
- Sending new conversations to multiple recipients at once.
- Pasting screenshots from the clipboard into the reply area.
- Satisfaction Ratings.
- Configuring notifications on a per user basis.
- Open tracking.
- Tags.
- Editing / hiding threads.
- Search.
- Spam filter.
- Slack integration.
- Translating tickets.
- Time tracking.
- Custom fields.
- White-labeling.
- Custom folders.
- Workflows & SLA.
- Telegram Notifications.
Install FreeScout in a few minutes on your server with Cloudron. To install Cloudron first, follow our setup steps.